Veterans’ Gateway Launch

Veterans’ Gateway Launch

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Veterans’ Gateway launch is fast approaching so here is an update on the project’s progress over the last month.

Our Partners & Stakeholders
The Veterans’ Gateway Consortium hosted a workshop for referral partners at SSAFA’s HQ on 20 February. Veterans’ Gateway collaborative partner approach is ground-breaking not only for the military charity sector, but for the charity sector as a whole, and its meetings like this that help inform truly collaborative ways of working. The Consortium team gave a briefing on progress to date and kick started some lively discussion on the service and how it will function. There were some excellent questions from the floor and these are helping to form a Frequently Asked Questions list that will be shared with partners. A similar partner briefing took place at Poppy Scotland Headquarters on 7 March 2017 to update Scottish charities.

If you have any unanswered questions about the Veterans’ Gateway then please send them in to James Dubrey, and they will be added to the FAQs document

Over the last month, the Consortium has also established good links with officials in the administration of the Scottish Parliament, Welsh Assembly and with Mark Lancaster MP, who will all help spread the Veteran’s Gateway message and need, when it comes to launch.

The Brand
Veterans’ Gateway now has complete brand guidelines. These guidelines contain the usual structural design guidance such as fonts you should be using, colour palettes and logo dimensions. However, it also contains brand principle that cement the character of our brand, bringing it to life through a specific tone of voice and key imagery.
If you would like a copy of the brand guidelines please email Zohra Vermani,

The Service
As launch approaches, the Veterans’ Gateway website is going through the final testing procedures. User acceptance testing is the penultimate phase of the process where users test the site to make sure it can handle required tasks in real-world scenarios. Colleagues at partner organisations have joined veterans to put the website through its paces and the testing has revealed some bugs to iron out before the service goes live. We’ll spend the final week doing this and refining content to ensure that it’s ready for the start of April.

Veterans’ Gateway will launch to the general public and media on Thursday 25 May. Launch plans will be shared with partners ahead of this date. The PR strategy for the launch will predominantly focus on placing the stories of individuals who struggled to find the support they needed with media across the UK, to help demonstrate the need for the service. Following the launch on 25 May, the Veterans’ Gateway team will require further beneficiary stories to continue to engage with the media over the coming months and would welcome any suitable case study suggestions for inclusion in post-launch PR activity.

The marketing campaign will begin on 25 May as well – across digital, social and partner channels, and the same day will also see stakeholder events in each of the devolved administrations.

A Three-Phased Promotional Plan
From launch and beyond, Veterans’ Gateway will follow a three-phased plan, which is laid out in this table below:

If you are interested in featuring the Veterans’ Gateway logo and a page of content on your site for the Go Live phase, please email

Most importantly for the Go Live phase however, please familiarise yourself with the site from 3 April and from this date share the URL and contact centre number:

And if anyone asks you what Veterans’ Gateway is, below is a reminder that you can share with them:

What is the Veterans’ Gateway?
In November 2016 the Ministry of Defence announced £2 million of funding from the Covenant Fund for a one-stop service to better support British Armed Forces veterans in need. The service responds to calls from veterans’ charities and groups for help in navigating the wide range of services and organisations set up to support those who have served in the Forces.

The service will be the first point of contact for veterans and their families to access information, advice and support on a range of issues including healthcare, housing, and employment. It will allow information and services from partners to be accessed from one place and all enquiries will be followed up to ensure that veterans receive the right support.

The Veteran’s Gateway will provide website, online chat, phone line and text message services available to any veteran, from anywhere in the world, 24 hours a day. Veterans can access face-to-face support through the Veterans’ Gateway network of partners and organisations across the UK and overseas.